DELIVERY

(1) All orders will be processed within 4 weeks or 20 working days from the date of order and handed over to the Swiss Post for delivery. Usually, delivery takes 1 - 4 business days depending on your location. (2) Delivery is made at your risk and expense. (3) For international deliveries outside of Europe & Switzerland, you pay the additional taxes and duties in the import process. Regarding the exact amount of taxes and duties, please contact your customs office. (4) The advised dates of delivery may change because of events beyond our control. (5) The delivery cannot be guaranteed for countries that are not displayed on the country list. For further information, feel free to contact us by email at sales(at)ys7d.com. (6) You will be charged for shipping costs should a parcel be returned or re-routed because the address was incomplete or incorrect, or because you refused to accept it.

 

YOUR RIGHTS OF RETURN

(1) We gladly accept returns for any reason within 10 days from delivery date. (2) Please send an email with your order number and your return reasons (we are happy to receive feedback anyway) prior to sending at sales(at)ys7d.com. After our approval for return, please return the product to the address displayed on the delivery note. (3) We will control all returned products and reimburse your payment (duties, taxes and other expenses excluded) if the product is fine. This means: all goods must be returned in original condition along with a copy of your invoice/delivery note with its original package. You have to pay the postal fees for this kind of return. We have to dismiss the returned product if: - the product shows signs of visible use - the product returns without original packaging and/or product tags - the product is damaged as a result of return transport. (4) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid and the return shipping cost. Likewise, no good will be taken back if it shows signs of damage or interference, such as - natural wear and tear - events out of our control e.g. natural disasters - signs of improper use - interference by the customer or a third person - extreme use or extreme influence by the customer. The items can be sent to the address displayed on the delivery note sent to you by sales(at)ys7d.com. All refunds will be issued based upon the original form of payment. (5) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport company which provides a track & trace service.

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